About Interact

Interact Incorporated is a privately owned company that was established in 1981. Pioneered by our powerful interactive voice response (IVR) applications and our advanced real-time billing and rating engine, Interact has installed hundreds of thousands of voice ports in many of the world's largest telephone networks.

Since then, Interact has made it a priority to keep pace with ever changing market trends by implementing one-of-a-kind high performance communication solutions for enterprises and operators worldwide which far surpass industry standards. As the market continues to change and advance, Interact acknowledges these advancements and continues to add necessary features and functionality to our celebrated product line. Our goal is to provide the most streamlined, cost effective solutions to our customers for rapid revenue generation and a low Total Cost of Ownership.

One constant at Interact that keeps shining through since 1981 is our attitude. At Interact Incorporated, our motto of, "Yes, We Can!" has held tried and true. As we look toward the future, the belief that we can, we have, and we will…is unquestionable.

Project Management

At Interact, we understand that each and every customer is an individual, therefore we tailor our solutions to meet each customer's specific needs. Interact's Project Management philosophy demonstrates corporate teamwork and personalized service at its finest. Each customer is assigned a group of dedicated experts that enthusiastically work to develop, coordinate, and implement extraordinary solutions perfectly fit for your unique environment or situation. As a solution matures and thoughts of expansion or reconfiguration come to mind, this same team will happily assist in recommending modifications to existing and future network requirements; so that when the expected (or unexpected) occurs, each customer will be prepared.

Technical Assistance Center (TAC)

Located within the heart of Interact headquarters, our TAC is staffed at all times with friendly and experienced engineers who take pride in thoroughly following through to completion any technical inquiry or situation a client might have. Due to the fact that our customers operate in many of the world's most volatile environmental, political, and economic environments, TAC support personnel are available 365 days a year, 24 hours a day, 7 days a week to address and resolve any technical or maintenance issue. Our vast experience affords our TAC staff the knowledge necessary to quickly diagnose and resolve any issue imaginable. Interact employs 60+ people, of whom over 50 are dedicated to technical development and customer support.

Professional Training

Believing strongly in the training process, we strive to make Interact's globally acclaimed curriculum as individualized and effective as possible for each customer. Whether based in one of our Lincoln, Nebraska USA state-of-the-art classrooms or at a client's own facility, Interact's experienced instructors are readily equipped to provide users with the necessary knowledge and resources needed to successfully operate the hardware / software components inherent to each solution. Interact's instructional methodology is especially unique, in that training sessions are taught by the very engineers and system architects involved in the direct, ongoing development of a client's particular application.

Professional Services

Interact's highly skilled Professional Services team is ready and able to create custom solutions to meet any customer's specific needs. With Professional Services, our customer's are assigned a group of dedicated experts that enthusiastically work to develop, coordinate, and implement projects based on each client's individual scope of work.

Professional Services Offering

• IVR Development – Design of System Architecture
• Application Development – Application Certified and Tested with Documentation
• Java Development – Database Interfaces and Integration, API design and development
• Quality Control – Award winning Quality Assurance Group tests applications and systems (IVRs)
• Project Management – Telephone support for questions, personnel dedicated to assist customers through pre-installation, installation and maintenance periods
• Training – Professional training on application and systems

Interact Hosted Facilities

By forming an alliance with Interact for all of your communication-outsourcing needs, your organization is able to preserve precious core competencies, while taking advantage of a well of resources that only a company with 20+ years of telecom experience, 120+ service provider customers, and a 36+ country installation base could provide.

Built upon Interact's highly flexible VIP IP platform, Interact's Hosted Services are designed to meet our customer's demanding IVR application needs in a secure redundant environment. From co-location support to managed servers for the deployment of cutting edge IVR applications, Interact's Hosted Facilities are monitored 24 hours a day, 365 days a year by our highly trained technical staff. Interact's Hosted Facility gives our partners the ability to grow their business model without the capital expense of building and maintaining an in house infrastructure.