SPOT

Blazing fast and feature rich, Interact's SPOT VoiceXML/CCXML based interpreters deliver high performance, limitless scalability and remarkable efficiencies to your media platform requirements with its premier voice and video application processing.

A SPOT Media Platform is designed to support high performance production systems such as:

• Interactive Voice Response (IVR) clusters in carrier/operator infrastructures (prepaid/postpaid applications)
• MediaServers for IP Multimedia Subsystems (IMS) per the 3GPP architecture
• IVRs for self service applications running ASR/TTS applications
• IVRs in Call Centers and other high call volume environments
• IVRs attached to PBXes (IP or TDM) as automated attendants and/or voicemail servers
• Enterprise or carrier telephony application; i.e. conferencing, outbound dialing, ASR/TTS systems, IP-PBXes and more

Designed to reduce or eliminate application load and memory penalties, Interact's SPOT is able to process hundreds to thousands of voice channels on a single high performance server/host - thereby greatly reducing your initial investment and increasing both site efficiency and call processing times. SPOT enables operators to deploy cutting-edge services at a minimal TCO (Total Cost of Ownership). And given that SPOT can also be used in combination with existing legacy systems, prior capital investment is protected.

See the SPOT Performance Whitepaper for a detailed analysis of our unique performance capabilities.

Product Availability

SPOT VoiceXML/CCXML based Interpreters are currently available in multiple integrations:

• Interact's own SoftSPOT, a pure software SIP based VoIP Media Platform
• SPOT OEM Toolkit, designed for OEMs to create integrations with their telephony hardware
• Aculab's Prosody product line: Prosody X Media Processing Boards and Prosody S HMP.
• Dialogic's Converged Services Platform (CSP)
• TelcoBridges' TB640 system boards and Tmedia family of products

The SPOT Media Platform is delivered as a set of RPMs to be installed on x86 servers running a supported Linux operating system. SoftSPOT also runs on x86-64 servers.

See the SPOT System Overview for a look at the flexibility and variety of configurations available when deploying SPOT.

SPOT Features

• Full featured, easily customizable, voice applications using VoiceXML and CCXML documents
• Designed for "Carrier Grade", high capacity production environments; can support more concurrent calls or channels/ports on a given hardware server than industry competitors
• Resilience/Application Redundancy - designed for error recovery and host system failover using the N+1 active/standby model resulting in no lost active calls
• Scalable - applications scale linearly with voice channels to server capacity, and built in distributed processing support allows additional servers to be added as needed for the application
• Configurable, can operate in multi-tenant environments where a single server supports multiple customers and applications, or can operate in a server farm where many servers support a single integrated application
• Flexible - supports numerous integrations, over a range of servers, telephony hardware, applications and channel capacity
• IP Multimedia - Supports a variety of audio codecs and pre-recorded prompt file formats along with H.263 video.
• T.38 Fax over IP (SoftSPOT)
• Professional Demo Applications available with SoftSPOT: Prepaid calling card, conferencing, data collection using ASR/TTS, voicemail, outbound dialing.
• Flexible Licensing Options
• Free trial license, built-in sample templates, and Professional Services and Support by a highly knowledgable and experienced entrepreneurial company

Optimized for High Density Applications

SPOT was developed for use in environments that handle hundreds to thousands of voice channels. Standard testing for SoftSPOT, a pure software SIP-based VoIP Media Platform begins at a minimum of 500 channels for a server with dual 2.4 GHz processors. This is 9X more channel support than the majority of solutions on the market and 3X+ greater than Java-based systems. SPOT features linear scalability and no limit on the number of channels that are supported in a distributed environment.

In today's evolving market, as SIP-based application servers begin to replace traditional PSTN-based services, SoftSPOT allows SIP providers to deploy next-generation service architectures. Version V6.14 of SoftSPOT meets SIPconnect 1.0 requirements for IP-PBXs, and has the ability to send/receive faxes over IP.

SPOT Tools

Interact Incorporated highly values input, feedback, comments and suggestions regarding our SPOT Media Platform. In response to several developers and customers, we have created and developed SPOTbuild, a graphical service creation environment, SPOTproof, our test automation and load testing tool and our Integrated Development Editor (IDE), SPOTcheck.

By significantly reducing time dedicated to application development and testing, Interact's SPOT Tools enable faster time to market with new applications, and a more immediate ROI for your organization. With a comprehensive list of automated testing features and functionality, along with an easy-to-operate graphical service creation environment, Interact's SPOT Tools are the ideal solutions for voice application design and development, application script editing and automated application testing.